Privacy Policy

Effective date: November 8, 2026

Vladyslav Diriavka, doing business as ADK Deep Cleaning ("ADK Deep Cleaning", "we", "us") provides cleaning services. This policy explains what information we collect when you contact us through our Facebook Page or our Instagram account (@adk_deepcleaning), how we use it, and how you can ask us to delete it.

1. Information we collect

When you send a message to our Facebook Page (Messenger) or to our Instagram account (Direct), we receive through Meta's official APIs:

• the text of the messages you send to us;
• technical identifiers assigned by Meta: the conversation ID, the message ID and a page-scoped or Instagram-scoped sender ID;
• the time the message was sent;
• your display name, only if Meta provides it with the message;
• for messages that contain only attachments: the number and file type of the attachments (for example "image/jpeg"). We do not download, open or store your photos, videos or other files, and we do not store links to them.

We do not request or collect your password, contacts, posts, followers, location or any other information from your Facebook or Instagram account. We do not guess or infer your phone number, email, address or other details from your messages; we only use what you choose to write to us.

2. How we use your information

We use this information only to create and manage your service request so that our staff can respond to you, give you an estimate and schedule cleaning services; to avoid processing the same message twice; and to keep an internal record of our communication with you.

We use an artificial-intelligence service (Anthropic's Claude, through its business API) to read a new message and prepare a draft reply. The draft is shown to the owner, who approves, edits or discards it; nothing is sent to you without a person approving it. For this, the text of your message is sent to Anthropic, which processes it as our service provider under its commercial terms. We do not use your messages for advertising, and we do not sell or rent your information. We do not make automated decisions about you.

3. Where your information is stored and who can see it

• Our private business-management system, which we operate ourselves, stores your messages and your service request.
• Internal notifications to the owner (in a private Telegram chat) may include a short summary of a request and the draft reply.
• Service providers that process information on our behalf: Meta (Facebook / Instagram messaging), Anthropic (drafting replies, see above), Telegram (internal notifications), Cloudflare (website and email routing) and Resend (sending our business emails).

Only authorized personnel of ADK Deep Cleaning can access this information. We do not share it with anyone else, except when the law requires us to.

4. How long we keep it

We keep service-request records for 24 months after our last communication with you, or until you ask us to delete them, whichever comes first. We may keep minimal records longer when the law requires it (for example invoices for services you purchased).

5. Your choices and rights

You can stop messaging us at any time. You can ask us to access, correct or delete the information we hold about you — see our Data Deletion Instructions. You can also manage what Meta shares with apps in your Facebook and Instagram settings. Depending on where you live, you may have additional rights under applicable privacy laws; contact us and we will respond within the time required by law.

6. Security

We protect your information with access controls, private systems and encrypted connections, and we limit access to the people who need it to serve you.

7. Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

8. Comments on our posts

If you comment on our Facebook or Instagram posts, we see your public comment and display name through Meta's APIs and may reply publicly or send you one private message about your comment, as Meta allows. The same drafting and approval process described above applies.

9. Businesses we contact

We may email local businesses (for example property managers, hotels and rental managers) that could use our services, using business contact details they publish themselves (their website or public business listings, such as Google Maps). Each email says who we are, includes our postal address, and lets you opt out: reply "no thanks" or "unsubscribe" and we will not email that address again. We keep only the business name, public contact details, and whether you asked us to stop.

10. Our website and advertising

Our website does not use cookies, analytics or advertising trackers. It loads fonts from Google Fonts, which receives your IP address to deliver them. We may show ads on Facebook and Instagram to people in our service area; Meta chooses who sees the ads, and we receive only aggregated statistics (for example how many people saw an ad), not who you are.

11. Changes

We may update this policy and will post the new version on this page with a new effective date.

12. Contact

Vladyslav Diriavka, doing business as ADK Deep Cleaning, 891 US-9, Queensbury, NY 12804 · vlad@adkdeepcleaning.com · (518) 522-9130